General terms and conditions Tuam d.o.o.

  • General terms and conditions, as well as instructions for transport and tours are an integral part of the contract, quotation, or a voucher concluded between Tuam d.o.o. (hereinafter referred to as TuamV) or an authorized agency, and a passenger who is submitting an order for a transport or a tour. Our registered office is located in Ajdovščina, Slovenia; address Vojkova ulica 15, 5270 Ajdovščina. The company’s name is Tuam d.o.o., registration number 6127860000. The company has all the licenses required by the Slovenian law for performing transport services and tours the Republic of Slovenia. General terms and conditions apply to all contracts that the company and the client enter into on the website. The general terms and conditions, as well as the instructions are available on the website: Please read carefully the following terms and conditions before proceeding with booking your transfer. General terms and conditions contain all the necessary information about your rights and obligations.


Constitutes a transfer

  • Transfer is transport of at least one passenger from a starting point to a final destination. In case the desired location is not offered by our system, you can submit a contact form. At the starting point, a driver will wait for you holding a sign with your name or the name of the company that you submitted on your application. You can choose between several types of transfers and vehicles. Prices are set according to the type of the vehicle you choose, or the distance between the starting point and the final destination.

Types of transport

  • Private transfer:
    Private transfer is the most convenient form of transport. It brings you to your destination quickly and without problems.
    Minibus transfer:
    For those traveling with family or in a small group this is definitely the best choice. We offer a van for up to 8 people, or a bigger van for up to 16 people.
    Bus transfer:
    If you are traveling in a larger group, you can book bus rides with us. We can also arrange a complete program.

Booking Process

  • Taxi & Travel agency TuamV offers on-line system where you can book a taxi service or a transfer. The client is responsible for all personal information submitted in the form.


  • Please read carefully the general terms and conditions before booking. When you complete the booking process, you legally bind to the contract.
  • By ordering a service, you have entered into a contract with the supplier for the execution of a transfer.
  • If you do not want a binding agreement, then unfortunately you cannot order a service online.

Basic terms and conditions for ordering

  • All orders must be submitted at least 24 hours prior to your departure.
  • We do not guarantee for each booking that the service will be performed. If for any reason we cannot perform the service booking will be rejected and you will be informed to your e-mail address.
  • For successful booking, we use your data
  • We commit to carefully protect all your data.
  • For payment with credit card or bank account we use a third party a PayPal company. They will protect your credit card or bank account data according to their privacy policy.
  • You will receive an invoice to your e-mail address once payment is completed.
  • Prices are per vehicle.
  • Prices are inclusive of VAT.
  • If you have any special requirements with regard to the service, please let us know when ordering.

Other terms and conditions

  •  In the event that the transfer was not performed, we will return your money within 15 days.
  • In the event that you can not get in touch with the driver, call + 386 40805761 or + 386 40805763.
  • In case of delay caused by Tuam Vinetou agency you will be refunded the cost of transportation.
  • In the event that you miss your plane or experience a traffic jam, and it is not the fault of Tuam Vinetou agency, you cannot claim reimbursement of costs.

Safety of credit card information

  • We use PayPal online ordering system. All your orders will be justified via PayPal system. In the event of fraud or abuse of the credit card by third party, most banks and PayPal take the risk and cover all the costs incurred from the abuse. PayPal is one of the most secure systems for ordering on the Internet.

Safety of the vehicle

  • All vehicles used are properly inspected, equipped and insured, and comply with the legislation of the Republic of Slovenia. TuamV agency also has all required licenses for performing international transports. The provider undertakes to perform transport in a professional manner, with vehicles that meet standards for transport of persons.


  • Standard baggage usually comprises two large suitcases and one carry-on bag per person. If you have more luggage, please let us know in time or write it under comments, so that we can perform the transport without problems.

Cancellation or Change of booking

  • Booking can be canceled up to 3 days prior to the agreed transfer at no cost, and you will be refunded the full amount paid.
  • In case of entering incorrect data when booking you do not have the right to claim reimbursement.
  • Upon receiving the voucher, carefully read all the information, as you thereby accept full responsibility for performing the transfer.
  • In addition, we reserve the right to charge an administrative fee of EUR 20.00 per person for any change or cancellation of service.

Limitation of liability

  • In accordance with the general terms and conditions, the company is liable for direct damage that might occur and that you suffer, and is due to non-compliance with our obligations. Tuam d.o.o. or any one of our employees shall not be liable for any criminal accountability for direct or indirect loss or damage, or incorrect information on our website.

Privacy policy

  • Tuam d.o.o. agency has high ethical standards and is responsible for the processing of your personal data.
  • Our privacy policy is bound to European Union law
  • Personal information that we collect on our website is used exclusively for the implementation of our services.
  • We undertake not to disclose your personal data (eg. name, address, email address and credit card ) information to third parties without your permission.
  • Personal data with the permission of the person can be used also to carry out a marketing and publishing news to the same person.
  • If you have comments about privacy, please contact us by e-mail:
  • We reserve the right to change a manner of collecting and processing data, and passing on personal information at any time if is required by the law of Republic Slovenia.

Ferry and other transportation with extra cost.

  • If your rute include a ferry or similar transportation which demand a extra payment per person these payment is not included in our price. You can safely made you reservation but before we accepted it we will send you a notification via email about extra cost for ferry or similar transportation. After your feedback if extra price will be okay for you we will accept order for transfer.

Complaints and refunds

  • The amount of compensation is in any case limited to the amount paid for the arrangement, if the fault of TuamV there has been no execution of the program or certain services, the passenger has the right to compensation of the real value of uncompleted service. This provision shall not apply in the event that the TuamV right to cancel the Agreement or changes to the program, in accordance with the provisions of these Terms and Conditions and the law.