Article Index

Cancellation or Change of booking

Taxi service:

    • Taxi booking can be cancelled at no cost for free in time and you will be refunded the full amount on online prepay.
      • The conditions for a refund are as follows:
      • Cancellation requested up to 5 days before the transfer is free or 100% refund on online prepay
      • Cancellation requested up to 24 hrs before the transfer clients needed to pay 20% or 80% refund online prepay
      • Cancellation requested within 24 hrs of the transfer clients needed to pay 100% or no refund online prepay
    • In case the Passenger submits a request to the Company for a cancellation of a return trip, and if the request fulfils the conditions listed above the company will only charge the passenger for the first trip of the transfer and refund the remaining amount.

Tourist service:

      • The client has the right to cancel our service the trip or day tour at the place of entry, where he registered or via e-mail. In the event that the client terminates the service contract TUAM d.o.o agency charges an administrative fee of € 15.00
      • The customer has the right to reimbursement of costs due to cancellation of the travel contract or other of our products. When a customer terminates a travel contract or service, TUAM d.o.o. the agency will refund the purchase price. The amount of reimbursement depends on the time in which the party submitted the cancellation.
        • The amount of the reimbursement of the cancellation costs of the arrangement depends on the time before the start of the service in which the passenger canceled the travel contract:
        • 45 to 30 days before the start of the service - 10% of the price of the package
        • 29 to 22 days before the start of the service - 20% of the price of the package
        • 21 to 15 days before the start of the service - 30% of the price of the package
        • 14 to 8 days before the start of the service - 60% of the price of the package
        • From 7 days to the day of departure or start of service - 100% of the price of the package
        • Non-cancellation - 100% of the price of the package.
      • If the traveler does not appear or terminates the travel contract on the day of the beginning of the journey or even after his departure Tuam d.o.o. or another travel organizer is charged for the total value of the arrangement, which may be increased up to the amount of actual costs. Upon cancellation of the travel contract the passenger must sign the cancellation document offered by the sales advisor.
        In the event that he refuses to sign this document, it shall be deemed not to have terminated the travel contract. During the journey, a passenger may interrupt the journey at his own request and with a written statement of interruption.
        If the traveler interrupts the trip while traveling, he does not have the right to reimbursement of expenses or purchase on his return, not partially or completely. If the passenger changes the program or does not travel according to the program, which is an integral part of the contract with TuamV agency while traveling, the passenger is deemed to have resigned from the contract during the trip. In this case, too, he does not have the right to reimbursement of costs or purchase, not partially or completely.
        In this case the passenger is responsible for the costs and damage caused by the change of the program. In the event of a change of program at its own discretion or for reasons of force majeure without there being any grounds on TuamV's site due to improper service, the passenger shall not be entitled to claim any compensation or price reduction.
      • After the conclusion of the contract, the passenger may change the name or number of passengers, the accommodation, the date of the trip, provided that such a change is possible without the cancellation of the arrangement. In these cases, changes to TUAM Vinetou charge only the administrative costs in the amount of 15,00
      • In the case if we could not return plane ticket, ticket for concert and others vouchers we will not refund this cost.


  • When issuing a refund, the amount to be refunded will be rounded up to the nearest whole number.
  • In case of entering incorrect data when booking you do not have the right to claim reimbursement.
  • Upon receiving the voucher, carefully read all the information, as you thereby accept full responsibility for performing the transfer.