Terms of Service Shop TuamV
General terms and conditions Tuam d.o.o.
- General terms and conditions, as well as instructions for transport and tours and online sales are an integral part of the contract, quotation, or a voucher concluded between Tuam d.o.o. (here in after referred to as TuamV) or an authorized agency, and a passenger who is submitting an order for a transport or a tour. Our registered office is located in Ajdovščina, Slovenia; address Vojkova ulica 15, 5270 Ajdovščina. The company’s name is Tuam d.o.o., registration number 6127860000. The company has all the licenses required by the Slovenian law for performing transport services and tours and online sales in the Republic of Slovenia. General terms and conditions apply to all contracts that the company and the client enter into on the website. The general terms and conditions, as well as the instructions are available on the website: https://tuamv.com. Please read carefully the following terms and conditions before proceeding with order. General terms and conditions contain all the necessary information about your rights and obligations.
Safety of credit card information
- We use PayPal online ordering system. All your orders will be justified via PayPal system. In the event of fraud or abuse of the credit card by third party, most banks and PayPal take the risk and cover all the costs incurred from the abuse. PayPal is one of the most secure systems for ordering on the Internet.
- Also we use Stripe, All your orders will be justified via Stripe is one of the most secure systems for ordering on the Internet.
Limitation of liability
- In accordance with the general terms and conditions, the company is liable for direct damage that might occur and that you suffer, and is due to non-compliance with our obligations. Tuam d.o.o. or any one of our employees shall not be liable for any criminal accountability for direct or indirect loss or damage, or incorrect information on our website.
- Tuam d.o.o. agency has high ethical standards and is responsible for the processing of your personal data.
- Personal information that we collect on our website is used exclusively for the implementation of our services.
- We undertake not to disclose your personal data (eg. name, address, address and credit card ) information to third parties without your Special explicit permission. Does not apply to an Email address, read more under the advertising clause.
- Email of person, with agreeing on this general terms and conditions, can be used also to carry out a marketing, advertising and publishing news to the same person. The person can unsubscribe from marketing at any time via marketing email.
- Personal data transmitted to our service partners
In the event that the service (transport of persons, excursion, etc.) is delivered by our partner instead us the most urgent information is provided to him. Usually is: your name, address where you are being picked up, and tel. number to contact you. This information is provided only if you accept the order and agree to this.
- If you have comments about privacy, please contact us by e-mail:
- We reserve the right to change a manner of collecting and processing data, and passing on personal information at any time if is required by the law of Republic Slovenia.
- Personal data (Email) of person, with agreeing on this general terms and conditions, can be used also to carry out a marketing, advertising and publishing news to the same person
- The person can unsubscribe from marketing at any time via marketing email.
- By agreeing to our general terms and conditions, you agree that only a email address, your e-mail address, or the e-mail address of which you provided, will be sent to our business partner, to our account, where we conduct advertising with e-mails through API conection.
- When a person unsubscribes from advertising, his email address with our advertising provider is also unsubscribed and deleted
- Read more at: Elastic Email
Return and refund policy for Wine & Liquor and Food
- Our goal is that all our customers are satisfied with their orders. Should you need to return an item for any reason, please contact our Customer Service department at +386 40 805 761. Per state law, alcohol returns and food returns can only be accepted if the product is spoiled or otherwise unfit for consumption, missing content should be not more than 1/10 of the total quantity.
General return and refund policy for items in shop
- Should you need to return an item for any reason, the buyer has the right to do this within 14 days of receipt of the goods. Please contact our call customer service department at +386 40 805 761 for specific instructions If your product was shipped same contact customer Service or call for specific instructions. If you purchased products in our store, return to the store for return processing.