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Product return and refund policy

  • What is the return policy for alcoholic beverages and food?
    Our goal is for all our customers to be satisfied with their orders. If you need to return a product for any reason, please contact our customer service or call +386 40 805 761 for further instructions.
    Alcohol and food can also be returned if the product is damaged or otherwise unsuitable for consumption, missing content should not be more than 1/10 of the total amount.
  • How do I return the product?
    If you bought products from our store, please return the products there. Otherwise, contact us and follow our instructions. The product must be returned undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer.
  • In what time should I return the product?
    The buyer has the right to notify us via contact within 14 days of receiving the goods that he withdraws from the contract. The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase).
  • When do you issue a refund, refund?
    Refunds for product payments will be made as soon as possible within 4-5 working days. The refund will be returned in the same way as it was paid. Depending on your financial institution, it may take up to 14 days for the refund to be visible to you. We notify customers of all returns.
  • Who pays for shipping costs for returned products?
    Shipping costs for damaged returned products are covered by the buyer. We cover the cost of delivery of new eligible products.
    If you are entitled to return the product within 14 days of receiving the products, please send us a notification on our contact form. Once the notification is sent and you get the feedback, please send us a copy of the invoice, undamaged and unused products to our company headquarters. After receiving the returned products and the invoice, we will refund the purchase price for your product within 14 days.